Select a contractor you are comfortable
with, who understands your needs, desires, and one you can communicate
with easily. It is understandable why consumers are tempted
to turn to less reputable and professional contractors because
job quotes are almost always lower. But consumers need to remember
the risks involved in hiring uninsured contractors who provide
no written contracts or guarantees and who often pay no taxes.
Don't look only at the bottom line. Reputable contractors won't
mind consumers who thoroughly check their credentials. They
welcome the idea. It means less likelihood of an unsatisfied
customer, because a careful consumer is one who cares about
his home. Hiring a professional, reputable contractor who is
a member of the local, state and National builders association
is part of the consumer's assurance of a quality job.
Buying or remodeling a home costs a lot. You should
be especially careful before you sign a contract or pay any
money. If you buy a $30 toaster and it doesn't work, your life
will not be disrupted. But problems with a $100,000 house or
a $10,000 remodeling job can be emotionally and financially
draining so you should take adequate precautions to protect
yourself.
One of the most important precautions is: GET
EVERYTHING IN WRITING. A new home or remodeling job is a business
transaction. No matter how friendly and trustworthy the people
with whom you are dealing may seem, insist on having everything
in writing. Committing everything to writing will prevent misunderstandings
among all the parties involved. For instance, suppose you want
a particular color of carpeting installed in your bedroom. If
you orally tell the sales person or construction superintendent
about your choice, there are many opportunities for the message
to be garbled or forgotten before it is transmitted to the person
who will actually install the carpet. If the wrong carpeting
is installed, there will be no record that you made the request.
Another important rule is: THE LOWEST BID IS NOT
ALWAYS THE ONE YOU SHOULD TAKE. With a new Home or remodeling
job, a lower bid could mean that lesser quality workmanship
and/or materials will be employed. A good way to protect yourself
is to shop around and get an adequate number of bids before
you make your final decision. If you solicit four bids, with
three of them about the same but the fourth substantially lower,
you should immediately become suspicious about why the fourth
is so low.
When selecting a contractor, try to get recommendations
from people who have already done business with the person.
You should talk to people who have gone through the same type
of transaction that you are considering. Contact your local
homebuilders association to find out if the contractor is a
member. Membership in a homebuilders association generally means
that the contractor is an established member of the community
and is not the type who is going to skip town before your job
is finished. You should also contact your city, county or state
consumer affairs office. They might be able to advise you about
general ways to protect yourself when selecting a contractor
and tell you if there have been any complaints about specific
contractors.
Keep in mind that if there are no complaints on
file against a particular contractor, there is still a potential
for problems. A consumer protections agency will have complaints.
Not everyone with a problem takes the time to contact these
agencies.
The most important advice to keep in mind is:
DO YOUR HOMEWORK AND ASK A LOT OF QUESTIONS. You should ask
questions before you make any commitments rather than after
problems have developed. The extra effort will pay major dividends,
which will add to the enjoyment of your new home or remodeling
job.
Reprinted from NAHB
housing News Service Release 9/89